emendatio

Another 7 bad email habits.

04. Nov. 2007 von Robert Günther in Verbesserung

Scott Young gives us another 7 bad email habits that make people want to kill you. I agree to all seven moints and would like to emphasize two major points: the buried question and the urgent request paragraph.

The problem with buried questions within emails is the fact, that the people writing these mails often don’t notice their mistakes or do this on purpose. With my colleagues at work I always have to the problem, that they don’t state a clear question but give me like 10 lines of useless text with a tiny question hidden inside. With 20 of these emails in a row it’s quite hard to focus on the main point. A few times it has also happened to me that people hid questions they felt uncomfortable with, in longer paragraphs/ lines. While reading I felt the unsecureness and fear to put the question straight. My advice here is: always communicate straight and clear and do the same with questions. If you want a fast, clear and understandable answer from me I expect you to ask in the same way!

My second issue are the urgent requests. I really don’t understand people who send urgent requests to me via email. We spoke quite a few time about the fact, that email is an asynchronous medium and therefore the requirements for an instant reply are often not given. Remember: email is NOT chat. If something is really important or you have an urgent request, just call me or if you’re in a situation where cou can’t talk use any instant messaging protocol. In most companies interal IM clients are used or ppl. get connected through skype, icq, msn etc.

Link: Scott H. Young – 7 bad email habits that make people want to kill you

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